The ownership of a Swimming Pool/Spa is a source of great pride and joy. However, ownership also comes with responsibilities that must be practiced before, after and in-between maintenance visits. Please read the following carefully and agree to the terms of this contract.
Our technician will also look over all your equipment at each visit. If our technician notices
an issue with your equipment we will notify you immediately. Additional work to repair equipment will be done at our standard service rates. As a valued customer, you will receive top priority scheduling with any repairs needed.
By agreeing to this contract, you allow Washington Pools to be present on the property where your Pool/Spa is located for any allocated time necessary to complete the tasks required for the maintenance of said Pool/Spa. As such, it is the property owner’s responsibility to maintain safe and clear access to the Pool/Spa. If your Pool/Spa is in a secured area, we ask you to provide us with a key marked with your name or code necessary to get into the area. For the safety of our staff and prevention of liability, the path to and surrounding area of the Pool/Spa must be clear of obstacles (Toys, Furniture, Yard Equipment, etc.) and pets prior to the arrival of our maintenance technician. No inflatable toys or furniture shall be in the Pool
prior to the arrival of our maintenance technician. The technician reserves the right to cancel a job for the week if there is no access (locked gate, unsafe conditions) to pool/spa at time of arrival and return the following week. An attempt of contact will be made at the property or by phone for access prior to leaving the job.
Your pool maintenance is performed on a weekly basis only. Since every Pool/Spa is unique, we cannot provide specific times of cleanings. If more than one visit is required to clean your pool/spa after spring opening or storms additional charges will be assessed based on your need. We will make every attempt to schedule additional maintenance when requested. Any additional maintenance calls will be billed at the per-visit rate at time of maintenance. We also may need to adjust our schedule as needed due to weather conditions, holidays, or unforeseen conditions. If for any reason we need to reschedule your cleaning, you will be notified. If problems arise that interfere with your pool/spa maintenance between visits or you notice a problem, please contact us at 519-336-3434 as soon as possible.
Washington Pools requires all payments are processed before your visit of each monthly cycle. As a
reminder, the cost of chemicals is not included in the weekly maintenance and chemical application pricing. Maintenance technicians only apply chemicals purchased from Washington Pools. No exceptions. Washington Pools reserves the right to suspend or cancel maintenance for your pool/spa due to an overdue balance or non-payment. All invoices are subject to late fees after every 30 days of an overdue balance.
We ask that you maintain proper water levels in between visits. Evaporation and swimmer water splash out are the most common reasons you need to add water. The water level should be at the middle of the skimmer for us to vacuum or maintain your pool/spa. We also require that the pool pump operate on a 24 hour schedule. If is not recommended to allow children or pets to swim after a chemical application we will post a notice and contact you of the situation. Please be advised that it is the customer’s responsibility to maintain their pool/spa between our visits. This is necessary due to events such as rain storms, large swimming loads, algae contamination, high winds, or excessive heat. If requested, we can provide additional maintenance at an additional charge and on a time available basis. Washington Pools is not responsible for any grass, leaves, rocks, wind, or weather conditions that may cause debris in the pool/spa after we have maintained it.