First and foremost, our sympathies go out to the victims of COVID-19. Washington Pools' biggest priority is the health and safety of our employees and all our customers.
WE ARE DOING THINGS DIFFERENTLY AS OF TODAY.
We are sorry to say but the retail store is closed to walk in customers and the doors are locked. But we are still open and will be in the building 10am-5pm Monday to Friday and closed on Saturdays and Sundays. We have a drop off and pick up center set up on the west side of the building. We encourage the use of our online shopping website to purchase your products before you arrive. We will have everything ready for you at the pick up center. You can also order by phone before you arrive. Water samples, repair items all can be dropped off and someone will be here to assist you.
This is in effect until April 6th and is plan in progress. See below for more details.
We will re-evaluate all our decisions as time progresses.
TEMPORARILY ENCOURAGING ONLINE BUSINESS
Although we love seeing our customers in the store, until the Coronavirus scare has become less of a public safety threat, and for the health and safety of our staff and customers, we need you use our online services which eliminate social contact while still fulfilling the needs of our customers. We understand the fear and anxieties that COVID-19 has created around social encounters and being in public which increases the risk of exposure. We also understand that it is important for you to continue to look after your Pool and Spa equipment and water maintenance to ensure safety to both your bathers and your equipment.
During this time, we have “temporarily” altered a few of our existing services to ensure the health and safety of our customers as a top priority.
ZERO CONTACT PRODUCT SHOPPING AND SERVICES
Online Product Purchasing - New Online Store
Online purchasing of products with Home Delivery or Parking lot pickup. If you are doing parking lot pickup, we will notify you when the product is ready to come and get. We have set up a pick up and drop off center on the West side of the parking lot. We will be here in the store and will assist you with getting your products when you arrive. With Home Delivery, we will place your package directly in your backyard for you.
Phone/Email Product ordering
Can’t find the product or service you are looking for online? Give us a call or email us to place an order. We will provide you an invoice number and you can pay for the order online or over the telephone. We can either drop it off to your backyard, or you can do parking lot pickup. If you are doing parking lot pickup, we will notify you when the product is ready to come and get. We have set up a pick up and drop off center on the West side of the parking lot. Call us when you arrive. We will be here in the store and will assist you with getting your products when you arrive.
Call us at 519-336-3434 or request a product to be ordered via email by filling out our Ask the Experts form on our website
In Store Water Testing and Balancing
We will continue to test water in the store.There will be a tote at the customer drop off center that you can leave your sample with us and we will contact you with the results. You will not able to get your results while you are here. We will need your email address to send it to you. We will call you if we do not have it on file. Please make sure your phone # is on the bottle.
Any bottle will suffice just remember to rinse it well before you take the sample.
Onsite Water Testing and Balancing
This is not practical for hot tubs but for pool season we do offer an onsite program for testing and balancing pool water.
Book Our Services Online
Please visit our Online Booking Service and book our services online. Please note you do not have to greet us when we arrive. Just simply ensure we have access to your back yard. Have all your equipment and supplies accessible to our techs to preform the work. This is a prepaid service and payment will be taken at the time of your online booking. Terms and conditions will be outlined within the online booking system.
Private Hot Tub/Pool Shopping Appointments Cancelled untill further notice. Schedule a private appointment to see hot tubs or discuss pools. No customers in the store, all main surfaces and door handles wiped down before private appointment arrivals. By appointment only.
Advice for the backyard adventurers
Luckily for all of us, our backyard pools / hot tubs are still a safe haven for us and our families. However, pool owners tend to be a popular neighbor/friend and social gathering place. Having said that, it is advisable that larger social gatherings around the pool this season may want to be avoided until the COVID-19 outbreak is declared under control by public health officials. Keep your backyard oasis a safe environment for you and your family this season so that you can obtain many hours and days of safe enjoyment while still being within your home.
From all of us at Washington Pools, we wish all of you safety and health during this time. Be safe!